Forethought

Level AI, founded in 2019 in Mountain View, California, develops software to automate customer service tasks such as analyzing call interactions, identifying customer sentiment, and providing real-time support to agents.

Series C · $39M · 2024-07

Pylon, founded in 2023 in San Francisco, uses AI to automate B2B customer service and support operations.

Series B · $31M · 2025-08

Kustomer, founded in 2015 in New York, USA, offers an integrated customer service messaging and AI automation platform.

Series B · $30M · 2025-08

Xunlu AI, founded in 2024 in Beijing, develops large language model-based AI agents to replace human customer service representatives.

Series A · $15M · 2025-08

Xingyu (legal entity: Hangzhou Xingyu Artificial Intelligence Co., Ltd.) is a Hangzhou-based AI application company built around multimodal emotional interaction, focused on enterprise AI-powered 400 hotline services and positioning itself as "AI-Powered BPO 2.0". Its in-house end-to-end speech foundation model performs speech processing and business reasoning within the same real-time interaction window, interpreting semantics, emotion, tone and phrasing, while a multi-agent architecture handles long-chain tasks spanning IVR navigation, product inquiries, troubleshooting, complaint handling, transaction processing, follow-up calls and membership operations. With a team of roughly a dozen people, the company reports deployments in live business workflows at DiDi, Haidilao, HLA, Panasonic, Yuwell and P&G, and its speech model completed the CAC generative-AI service filing in February 2026.

Angel · 2026-09

FookAI (福客AI), operated by Zhibuige (Chengdu) Technology Co., Ltd., founded in 2023 in Chengdu, China, provides AI-powered e-commerce customer service solutions that automatically handle e-commerce inquiries through multilingual large language models and multi-agent collaboration.

Strategic · 2026-05

Solidroad, founded in 2023 in Dublin, Ireland, offers an AI-powered customer service training platform that generates personalized training simulations by analyzing every conversation.

Series A · $38M · 2026-04

Fluid Topics, founded in 2012 in Lyon, France, offers a SaaS platform that uses generative AI to enhance customer service by unifying a company's product knowledge and delivering customized information to users.

Series B · $16M · 2024-04

Aircall is a cloud business phone and customer communications platform founded in 2014 out of the eFounders startup studio in Paris, with headquarters in Paris and New York. It unifies voice, SMS and WhatsApp for sales and support teams with IVR, routing, power dialer, call analytics and 250+ native integrations, plus AI Voice Agent, AI Messaging Agent and AI Assist real-time agent assistance.

$226M

Kapture CX is an enterprise AI customer experience company headquartered in Bangalore, India. Its core product AgentOS comprises an agent builder (VITOS), a human oversight layer (COMMAND), an audit layer (CALIBRATE), and a data intelligence layer (PULSE), enabling enterprises to build, test, and deploy omnichannel AI customer service agents without coding. The platform serves over 1,000 enterprise clients across 18 countries, including Bajaj Finance, Tata, and Reliance Group, spanning banking, retail, travel, and utilities.

Series B · $10M · 2026-07

Voiceflow, founded in 2019 in Toronto, Canada, develops conversational agents for automating specific customer service scenarios.

Undisclosed · $15M · 2023-08

Ringg AI runs a no-code, multilingual AI voice and chat agent platform that lets enterprises design and deploy inbound and outbound agents across telephony, web, WhatsApp and apps, for use cases such as appointment booking, lead qualification, abandoned-cart recovery, loan collections and KYC/onboarding. It supports 20+ languages including a dozen Indian languages, builds its own speech recognition and generation models, and acts as an orchestration layer routing tasks to different models per use case, with built-in QA, analytics and integrations (Shopify, HubSpot, Calendly, Google Sheets, Notion). Customers include Flipkart, CRED, Practo, Groww, PolicyBazaar, PharmEasy, DCB Bank and smallcase, addressing the cost, language coverage and peak-hour capacity limits of human calling teams.

Series A · $17M · 2026-08