Intercom
Fin (formerly Intercom, founded 2011, renamed after its AI customer agent product in May 2026) builds Fin AI Agent, an AI customer agent handling support, sales and onboarding conversations across chat, email and voice for 12,000+ businesses.
About
Fin (formerly Intercom, founded 2011, renamed after its AI customer agent product in May 2026) builds Fin AI Agent, an AI customer agent handling support, sales and onboarding conversations across chat, email and voice for 12,000+ businesses. Acquired by Salesforce in September 2026.
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Founders / team· 2
Comparable companies· by market
This company
BusinessLatest roundTotal raisedDate- Intercom
Fin (formerly Intercom, founded 2011, renamed after its AI customer agent product in May 2026) builds Fin AI Agent, an AI customer agent handling support, sales and onboarding conversations across chat, email and voice for 12,000+ businesses. Acquired by Salesforce in September 2026.
$241M
$241M
United States
BusinessLatest roundTotal raisedDate- Decagon
Generative AI for handling complex customer interactions
Series D+ · $581M · 2026-01 · Valuation $4.5B
$581MValuation $4.5B - IntelePeer
Provides tools that use AI to automate customer service and communication tasks
Undisclosed · $140M · 2024-07
$140M - Flip
Uses voice AI to automatically handle and resolve routine customer service calls
Series A · $200M · 2026-01
$200M
China
BusinessLatest roundTotal raisedDate- 驯鹿AI
LLM-based AI bots to replace all human customer service work
Series A · $15M · 2025-08
$15M - 星语智能
AI 400-hotline intelligent interaction services for enterprises (AI customer service/BPO powered by a multimodal emotional-interaction voice large model)
Angel · 2026-09
— - 红熊AI
Multimodal large models and memory science; AI customer service/marketing/ChatBI/education platforms
Series A · $59M · 2026-07 · Valuation $220M
$59MValuation $220M
Europe
BusinessLatest roundTotal raisedDate- Aircall
Cloud phone system and call center software (IVR, routing, outbound dialing, call analytics and agent coaching), integrated voice/SMS/WhatsApp communications, as well as AI voice agents, AI messaging agents, AI call transcription and summarization, and real-time assistance; customers are sales and customer service teams using systems such as Salesforce, HubSpot and Zendesk.
$226M
$226M - Parloa
Provides AI voice and chat customer service solutions for large enterprises
Series D+ · $602M · 2026-01 · Valuation $3.0B
$602MValuation $3.0B - Cognigy
Helps enterprises automate customer support with conversational AI
Series C · $100M · 2024-06
$100M
Other / unspecified
BusinessLatest roundTotal raisedDate- Kapture CX
AI customer experience and support automation for enterprises, using orchestrated vertical AI agents across voice, chat and email
Pre-Series B · $10M · 2026-07
$10M - Voiceflow
Conversational agents that automate specific customer service scenarios
Undisclosed · $15M · 2023-08
$15M - Conbiz
AI voice and text customer service agents for high-volume service businesses such as telecom and utilities, integrating with CRM/ticketing systems to handle inbound calls, scheduling, technical support and billing follow-up
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Confirmed rounds only. Matched on subsector, sector, stage and funding scale — each verifiable on the company profiles.
Investors that may fit
Andreessen Horowitz
22 Enterprise Software deals in the last 24 months · 1 in Western Europe
Request intro →General Catalyst
20 Enterprise Software deals in the last 24 months · 5 in Western Europe
Request intro →Sequoia Capital
17 Enterprise Software deals in the last 24 months · 3 in Western Europe
Request intro →Ranked by each firm’s deals in this sector over the last 24 months, weighted by nearby stage and shared geography. Indicative only — no rating judgment.