Cresta
Cresta, founded in 2018 in California, USA, provides an end-to-end generative AI platform for contact centers.
About
Cresta, founded in 2018 in California, USA, provides an end-to-end generative AI platform for contact centers. Cresta was named to the Forbes AI 50 list in 2024 and announced several new human-centric contact center AI solutions earlier that year.
Full tier & rationale — an SVTR Intelligence benefit
Timeline
- 2026-11-02M&AAcquired by Salesforce (announced, pending close)
Public events aggregated from this page; rating changes are member-only.
Capital graph
Funding history
- 2024-11New funding round$125M
Investors · World Innovation Lab, EnvisionX, QIA, Accenture VenturesSource · SVTR Weekly #080 ↗
Comparable companies· by market
This company
BusinessLatest roundTotal raisedDate- Cresta
Provides an end-to-end generative AI platform for call centers
Undisclosed · $125M · 2024-11
$125M
United States
BusinessLatest roundTotal raisedDate- Maven AGI
Generative AI that answers customer queries, assists human agents and reports on customer interactions
Series B · $70M · 2025-06
$70M - Hyro
Healthcare-specific no-code AI solutions, including call centers, web and mobile apps
Series C · $100M · 2025-10
$100M - Netomi
Agentic AI platform for customer service and customer experience that automatically resolves customer requests and anticipates issues
Series C · $160M · 2026-05
$160M
China
BusinessLatest roundTotal raisedDate- 红熊AI
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Series A · $59M · 2026-07 · Valuation $220M
$59MValuation $220M - Shulex
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Series A · $14M · 2025-03
$14M - Omnichat
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Series A · 2026-10
—
Europe
BusinessLatest roundTotal raisedDate- Aircall
Cloud phone system and call center software (IVR, routing, outbound dialing, call analytics and agent coaching)…
$226M
$226M - Cognigy
Helps enterprises automate customer support with conversational AI
Series C · $100M · 2024-06
$100M - Intercom
Customer communication and AI customer service platform
$241M
$241M
Other / unspecified
BusinessLatest roundTotal raisedDate- Lorikeet
AI-based customer support agent
Series A · $42M · 2025-08
$42M - Notch.cx
AI handling of customer service requests to reduce support costs
Series A · $42M · 2026-03
$42M - 14.ai
Agency model combining AI and human agents to take over customer service operations end to end for startups/brands
Seed · $6M · 2026-03
$6M
Confirmed rounds only. Matched on subsector, sector, stage and funding scale — each verifiable on the company profiles.
M&A deals
- 2026-11TargetPending closeSalesforceAcquisition